1. Acceptance terms
2. Subject of the Offer
3. Rights and obligations of the Parties
3.2. To provide services according to the territorial location of the Client (place of residence in accordance with the data specified by the Client when entering into contract;
3.3. To provide reception and registration of alarms and requests received from the client;
3.4. To keep and provide a record of the services used by the Client;
3.5. To not to disclose to third parties confidential information agreed by the Parties;
3.6. To properly inform the Customers about future recurrent transactions on their cards;
3.7. To store data on received signals and requests from the Client.
The Client’s obligations:
3.8. To pay for the services of the Company in timely manner. The company has the right to demand the document confirming the fact of payment at non-receipt of money on its settlement account;
3.9. To provide within 3 working calendar days from the date of acceptance of this Offer the Company with a duly executed consent from the contact and/or other authorized persons for the processing
and/or use in any manner provided by law for the purposes of this agreement, their personal data in the form posted on the company's website. The rights and obligations of contact and other authorized persons regulated in this Offer, as well as in the relevant Annexes, arise from the moment the Company receives consent to the processing of their personal data;
3.10. In due time by registration of the application to provide the Company with the full and reliable information necessary for proper execution of the obligations according to terms of the Offer and service package;
3.11. To provide contact details for which he and/or contact and other authorized persons specified in the Application to this Offer are available 24 hours a day. It is the responsibility of the Client to verify and update this information;
3.12. To not to disclose to third parties confidential information agreed by the Parties;
3.13. In case of rendering of services of inadequate quality to present the reasonable claim of the Company within 5 days from the date of detection of the case of poor service to the e-mail address of the Company [firstname.lastname@example.org] or through the client's personal account or by phone call. If the claim is not presented to the Company within the above period, the services are considered to be rendered in proper quality.
3.14. To use the services provided by the Company for his/her personal use, not related to any business activity.
4. Payment Procedures
4.2. The cost of services under this offer is determined in accordance with the service package chosen by the Client and the rate of it.
4.3. The payment will be charged by way of prearranged schedule monthly which means that the Customer’s card will be charged monthly by the amount specified in the service package. The cardholders will be properly informed about the recurrent transaction’s terms, which are accessible through the Company’s website, which include the information about when and how exactly the card is billed and for what amount, what Client’s actions on the website lead to billing; if the Client is billed
when he has negative balance or loses money; how exactly Client is informed before billing that this particular action leads to billing; how can user unsubscribe from recurrent billing, to which a Customer must agree by ticking the box during the registration on the website neoatlantes.com.
4.4. The Customer is obliged to maintain a positive balance sufficient to pay for all connected services. The Company has the right to suspend the provision of all types of services in case of lack of funds.
5. Changes and Cancellation terms
The Company has the right to make changes to the terms of the Offer and its Annexes, as well as changes to contents of service packages, tariffs and pricelist, without prior agreement of the Client. The Client will be informed by SMS or email or publication on the Company’s website neoatlantes.com not less than 7 days before these changes take effect. During this period the Client has a right to cancel the services and make mutual settlements with the Company. If during this period, the Client does not inform the Company of his/her disagreement with the changed terms, it will be considered that the Client agreed to the changed terms.
The Client has the right to cancel the services it requested under this Offer at any time. The cancellation of the agreement between the Parties is done by way of the Client visiting the office of the Company or by sending an e-mail [email@example.com] with notice of termination and the Company will disconnect the Client from the services within 3 working days from the date of serving the notice.
After the cancellation of the services, the Parties must conclude their mutual settlements within 30 days of receiving the notice.
More information about service providing conditions such as goods delivery, return, exchange, cancellation, refund and withdrawal policy can be found on the Company’s website neoatlantes.com and accessed through Personal Account at any time.
6. Governing law
The parties will seek to resolve all disputes arising in the performance of their obligations by making agreed decisions using the pre-trial procedure. For all matters not regulated by this Offer, the Parties are guided by the norms of the current legislation of the Republic of Cyprus.
By mutual consent of the Parties, with the aim of improving the quality of services, process control, and prevent differences and disputes, Company records and archives telephone conversations of service security of Client and his/her contacts and maintains the appropriate records, that is not regarded by the Client as infringement of secret negotiations, the attack on private life, personal and family privacy.
The Client hereby freely, at his own will and in his own interests consents to the processing of personal data transferred to the Company, as well as received by the Company during the execution of this Agreement (hereinafter ”Consent”), including, but not limited to: surname, name, patronymic, number of the main identity document, postal address, e - mail address, contact numbers. The client consents to the processing of personal data, which is to perform any action (operation) or a set of actions (operations) using automation or without the use of such means with personal data, including the collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data for the purpose of this Agreement, for the purpose of research, surveys, etc. both in relation to the services provided by the Company, and in order to inform the Client about the services of the Company and bring to the Client other advertising information of the Company. The Client has a right to withdraw his/her Consent at any time.
Applications, as well as any additional agreements signed by the Parties and/or filled in electronic form on the website neoatlantes.com using the Personal account, are an integral part of this Agreement. Providing the Client with access to the Personal account on the company's website neoatlantes.com is carried out after the Client' authorization-the procedure of verification by the Company of the Client's rights to access the necessary information and to perform the actions provided for in this Offer.